How long will it take to receive my order?
Orders placed before 1:00pm EST M-F will be shipped the same business day. Orders placed after 1:00pm will be shipped the next business day. In certain cases, delays in receiving credit approval or activation approval may cause delays in the shipment date. Your phone will arrive according to the shipping method you selected. Orders are not delivered on the weekends:

What are my payment options?
The online ordering system accepts checks, or any of the following major credit cards as a form of payment: Visa, MasterCard, American Express, and Discover. While we do accept debit cards as payment, please be aware that an authorization will be placed against the funds in your account for the full amount of your order. If you chose to cancel your order before it is shipped, we will not bill your debit card. However, each bank determines when this authorization will be released from your card, ranging from within 24 hours to 7 days later.

What is the best plan for me?
To help you find the most affordable phone and rate plan, try the rate plan comparison wizard.

How will I know you've received my order?
You will receive confirmation of your order by email. Please print or make a note of your order number for future reference. You can use that number for tracking your order online by clicking here.

What is the Equipment Discount and when does it apply?
An equipment purchase discount of $150 has been provided to the customer in exchange for activating and maintaining a new, non-substitute Wireless mobile number on any commercially published rate plan for a minimum of 181 consecutive days. Should this number disconnect (permanently or temporarily, except based on the fault of the carrier), or if the undersigned customer's wireless service rate plan is changed to one of a lower service rate plan, within the same time period (181 consecutive days), this discount will be null and void and the customer must reimburse this Authorized Wireless Representative $150. The customer herein provides authorization for the $150 to be charged to the customer's credit card without need for further approval; provided, however, the $150 will only be charged if the monthly service rate is changed to one of a lower monthly service rate or if the wireless phone bill is not paid for 181 consecutive days.

Not comfortable purchasing over the web?
If you are not comfortable purchasing a new wireless phone over the web, simply call our Sales Department at 8665071646. A knowledgeable member of our sales team will be happy to assist you.

SECURITY

Why do you ask me for personal information and how is it kept secure?
As with all applications for wireless service, we are required to run a credit history check to provide service. Your information is only used for this application process. All information submitted is protected by our secure server, which automatically encrypts your personal information, name, address, and telephone number, so that it can't be read while traveling over the Internet.

Is it safe to use my credit card over the Internet?
Yes! We've made every effort to make our system a secure. In order to provide our customers with the most secure and private online shopping environment available, we use state-of-the-art technology to protect credit card numbers and other confidential information provided when placing an order. Our security system automatically encrypts your personal information, including credit card number, name, address, and telephone number, so that it cannot be read while traveling over the Internet.

Your transaction is established and maintained by "SSL"(Secure Sockets Layer). This is the industry standard for securing web interactions. Any information that you send to us while at our secure site is "encrypted" before it is transmitted over the web. This prevents eavesdroppers from intercepting your personal or credit card information.

When will my credit card or checking account be billed?
Once we have activated your wireless device and prior to shipment, your credit card or checking account will be billed for the total balance of the order. The wireless carrier providing your service will bill you monthly for the service plan.

USING YOUR WIRELESS PHONE

How do I use a wireless phone?
Just a few simple steps to help you get started!

• Charging the Battery
  
  • Before using your wireless phone you must charge the battery.
  • To put the battery on the phone, slide it onto the back of the wireless phone.
  • For the first initial charge you must charge the battery for 24hours.
  • After the first charge, you only need to charge the battery as needed.
  • DO NOT OVER CHARGE.
• Turning the Wireless Phone "ON"
  • Press and hold the "PWR" button for one second.
  • You might have to "unlock" the phone using your personal unlock code.
• Placing a Call
  • Dial the phone number of the person you are calling.
  • If your call is local and to a landline number (like your home or office number), or to another wireless phone; enter the 7/10 digit number, just like you would on your home phone.
  • Press the "SEND/TALK" key and wait for your party to answer.
• Ending a Call
  • To end your call, just press "END." (Some portable flip phones automatically end the call when you close the flip onto the dial pad.)
• Answering a Call
  • To receive calls, make sure the phone is turned on. When you hear your wireless phone ring, simply press the 'send/talk' button to answer a call.
  • On some portable flip phones you need only open the flip to answer the call.
• Turning the Wireless Phone "OFF"
  • Press and hold the "PWR" button for one second.
• Helpful Hints
  • Extend the antenna for best reception.
  • Be sure you are getting a signal. If you hear a fast busy signal when trying to place a call, that means you are not receiving a signal. We recommend you go outside or near a window.
  • Make sure your wireless phone is turned on. You will not be able to receive or make any calls unless your wireless phone is turned on.
  • Use your phone wisely; remember that you will be charged for outbound as well as inbound calls.

How does wireless phone service work?
A wireless phone system is designed to provide coverage in a specific geographical region. The region is divided into several small cells. In each cell's center is a cell site, which houses the fixed radio receiver and transmitter. These are the towers you may see along the roadways. The transmitter and receiver in each site connect to a Mobile Switching Center (MSC). The MSC tracks and transfers your calls as you leave one cell's coverage area and enter another, so the wireless user enjoys uninterrupted conversations in most areas.

What does roaming mean?
Roaming is the term used to describe wireless phone use outside your local calling area. When you use your phone outside of your local calling area (as defined by your wireless carrier), you are roaming on another wireless carrier's network. Airtime minutes used when roaming are generally not part of your basic calling plan. Check your wireless carrier's plan details and coverage maps to determine when you are roaming, and how you are charged for these calls. Most wireless carriers also send an indicator to your screen display to tell you when you are roaming.

Do I get billed for busy signals or calls that ring but don't answer?
Some wireless service providers charge for unanswered calls or busy signals. Be sure to check with your wireless service provider for rate plan details and charges.

What's the difference between "peak" and "off-peak" hours?
Peak: Highest-usage period of the business day when a wireless phone system carries the most calling traffic.
Off-Peak: The period of time after the business day has ended, during which carriers may offer reduced airtime charges.

How do I use my phone outside my local or "home" area?
As a wireless services customer, you have access to the powerful North American Wireless Network TM; Callers need only use your regular wireless number to reach you. You simply place calls by dialing: 1 + area code + phone number. (Long distance charges apply outside the local calling area.)

What type of safety information should I be aware of when operating my wireless phone?
Your wireless phone gives you the freedom and flexibility of anytime, anywhere communication. However, the safe and responsible use of the phone depends entirely on you. Avoid accidents by not reaching for the phone or talking on the phone if that distracts you from driving safely.

CHECKING YOUR ORDER STATUS

How do I check the status of my order?
If you provided us with an email address when you placed your order, we will notify you when we receive your order and when your order has shipped. Most orders are shipped within 24 hours M-F. You may also check your order status online by visiting our click order status page and entering your order number and last name. Please note that it may take up to 24 hours for your order to get updated into our system.

What if I have questions about my order?
If you have any questions please feel free to email us at Customer Relations.

What does the order status tell me?
The following terms explain the various order status messages that you might encounter:

Pending: A premium wireless carrier is currently processing your order. If the wireless carrier approves your account, it will then proceed to the Authorizing Funds stage and normally gets shipped within 24-48 hours. If, upon review of the credit history, your order is not approved, we will continue to search for an alternate carrier with a comparable rate plan.

Authorizing Funds: The carrier has approved your order and we are currently attempting to collect the necessary funds from your credit/checking card to authorize your account. Once the funds have been collected, we will ship your phone within the next 24-48 hours.

Credit Approved: Your order has been authorized and approved by a premium wireless carrier. Your phone will be activated and shipped within the next 24-48 hours.

Shipped: Your order has been shipped. You may track your order online by viewing the order status page.

Verifying: There has been a problem placing your order and you should have been notified via phone or email. Please contact us immediately at 1 (866) 327-2230 so that we may complete your order as soon as possible.

Cancelled: Your order has been cancelled from our system. Although we were unable to process your order, we hope you will consider shopping with us again in the future. If you feel this message is an error, please call our Verifications Department immediately at 1 (866) 327-2230 to research your order.

Returned: Your order has been returned. Upon inspection of the equipment, you will receive a credit to your account within 7-10 business days.

SHIPPING AND RETURN POLICIES

Shipping Policy
Our goal is to process and ship your order as quickly as possible. If you provided is with an email address, you will be notified of the progress of your order. If there are any delays, you will be sent an email alerting you to the delay and what required information is needed to complete your order. Please note that orders may be delayed if the required information to complete the credit check by the carrier is missing or incorrect. Please allow up to 24 hours to receive notification of any delay to your order.

Return Policy
Our goal is to provide you with the best quality product. If you are not satisfied with your purchase, please contact us so that we can address your concerns. If we cannot satisfy your request, our customer retention staff will issue you a Return Merchandise Authorization (RMA) number, instruct you how to return the equipment and refund the full cost of your equipment. Shipping charges are non-refundable and additional restrictions may apply. You must notify us within 30 days of receipt and your equipment must have less than 30 minutes of use. All components and original packaging must be returned undamaged. 3 EASY STEPS TO RETURNING YOUR WIRELESS PHONE

1. Call us at 1 (888) 378-6509 between the hours of 8:30am-5:30pm EST, Monday through Friday. All returns MUST contain an RMA Number and be returned within 30 days of receipt. Failure to include RMA Number will result in an automatic denial for any credit due.
2. Prior to returning your phone, you must contact the Wireless Services Provider to deactivate your account. Failure to do so may result in early termination fees from your Wireless Services Provider.
3. Phone and accessories must be returned in their original condition and in the original box within 30 days and with less than 30 minutes airtime used. Failure to return accessories, manuals, or damage to the packaging will result in partial or no refund.

We recommend you send your order via UPS Ground or Insured Parcel Post. Once your return is received, you account will be credited within 10-14 business days. Please refer to your service agreement for additional information, or you may contact us at returns@inphonic.com for more information.

We cannot accept returns on any item that is returned more than 30 days after delivery.

Service plan cancellation
You may return a cell phone within the first 30 days of service and we will refund you for the full cost of the phone. Your cellular carrier will still charge you a prorated fee for the time you had the phone and service. The carrier will also charge you any additional roaming or long-distance fees, and for any extra minutes you used. Generally, activation fees are nonrefundable. For specific answers regarding service-plan cancellations, please contact your carrier directly.

Note: Returning the phone does not cancel service contract obligations with the carrier. To cancel your existing service, you must contact the carrier directly. Carrier deposits will be refunded by the carrier as appropriate and dependent on the terms of your service contract. Carrier contact information is provided on the wireless help guide that is shipped with your cell phone/plan order.

Sales Tax
We are required by law to ensure that sales tax is collected, if necessary. Sales tax for your order will be displayed on the sales receipt that comes with your new wireless phone.

Pricing
Our prices are subject to change at any time. Furthermore, the service provider will bill charges for any service plan(s), including one-time activation fees, monthly service plan charge, and related taxes, separately. We cannot be held responsible for inaccurate service plan description or pricing.

Despite our best efforts to keep pricing information accurate, there may be rare occasions when our pricing is outdated. We reserve the right to update our prices at any time, but will always contact you to confirm any change before you are charged or before products are shipped. We also reserve the right to refuse orders from anyone.

Rebates
You may be eligible for one of three different types of rebate: Manufacturer's, Carrier, or Customer Appreciation. Please follow the instructions closely to receive the proper credit. If you qualify for a Customer Appreciation rebate, you must submit the rebate with a copy of your 2nd wireless bill. We reserve the right to refuse a rebate to anyone who has deactivated their account within 181 days or changed their account information (see rebate form for terms and conditions).

LIBERTY PHONES

What is a Liberty Phone?
Pay as you go serviced by Sprint Wireless.

CONTACT OUR CUSTOMER RELATIONS DEPARTMENT

How to contact our Customer Relations Department
To reach our Customer Relations Department please feel free to email us at Customer Relations. Our dedicated team will respond to your inquiry within 24 hours.